Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

 How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

 My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays you’re Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

 How do I return my product?

 Please click here for more information on returning an item.

 I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

 What is your return policy?

 Please see our Terms & Conditions for complete details regarding our return policy.

 Do I have to pay sales tax?

 Only orders that are shipped to FL will be charge 7% Tax.

 I need a copy of my receipt/invoice.

 Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

 When will my credit appear on my account?

 Credits usually take 7-10 business days from the time we receive your item(s).